Internet Explorer Help About Certificate Errors

Internet Explorer Help About Certificate Errors – Even if your website has an SSL certificate installed, your users may encounter the NET::ERR_CERT_AUTHORITY_INVALID error. Despite the scary name, you shouldn’t be alarmed by the certificate invalidation error.

Simply put, your browser does not recognize the certificate as valid. To keep you “safe”, it will display an error so you know something fishy is going on. However, as a website owner, there are many things you can do to address the issue.

Internet Explorer Help About Certificate Errors

Internet Explorer Help About Certificate Errors

In this guide, we’ll talk about what the error message means and how it looks in different browsers. Next, we’ll cover the possible causes and teach you how to fix the NET::ERR_CERT_AUTHORITY_INVALID error.

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As the name suggests, the error occurs when your browser cannot verify the validity of your website’s SSL certificate. If you haven’t created a certificate or are using HTTP for your non-recommended website, you won’t get this error.

Internet Explorer Help About Certificate Errors

In general, there are three reasons why a certifier is invalid. Let’s share each in turn:

Remember that every time a user visits a website with an SSL certificate, their browser must verify it and decrypt it. If errors occur during the process, they will see an alert.

Internet Explorer Help About Certificate Errors

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In many cases, browsers actively block access to a website to protect users. This usually takes the form of a “Your connection is not private” error. As you can imagine, this is a big deal if it’s happening on your own site.

Sometimes you may face NET::ERR_CERT_AUTHORITY_INVALID error due to local settings. In the next sections, we’ll show you how many faces this error can have, and then we’ll talk about how to fix it.

Internet Explorer Help About Certificate Errors

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The appearance of the error may vary slightly depending on the browser you are using. Your operating system and certificate configuration can also affect the different error messages you see.

Internet Explorer Help About Certificate Errors

With that in mind, let’s look at the most common variations of the NET::ERR_CERT_AUTHORITY_INVALID error on a browser-by-browser basis.

When you encounter this error in Chrome, the browser immediately tells you that your connection is not private. Because the browser doesn’t recognize your certificate as valid, it can’t encrypt your data.

Internet Explorer Help About Certificate Errors

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So if you proceed, you do so at your own risk. The error message is:

However, Chrome detects an error in the default certificate. The browser allows you to access the website if you want, but warns you not to.

Internet Explorer Help About Certificate Errors

Firefox wastes no time in telling you that it might be a threat. Also, this browser does a better job than Chrome of explaining possible causes and not panicking.

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Firefox encountered a problem and could not access domain.com. The page is configured incorrectly or your computer’s clock is set to the wrong time. The website’s certificate may have expired, preventing Firefox from connecting securely. If you visit this site, attackers may attempt to steal information such as your password, email, or credit card information.

Internet Explorer Help About Certificate Errors

However, there is no specific code for this type of error. Most of the time, the screen will also contain one of the following codes:

If you see an error code like the one above, copy it somewhere. This is the browser’s way of telling you where things went. In our experience, searching for a specific error code is often enough to find a quick solution.

Internet Explorer Help About Certificate Errors

How To Fix

The Microsoft Edge error message below should look familiar. This is almost identical to the message displayed by Chrome, including adding the code:

As with Chrome, these error messages will also give you an idea of ​​what is causing your NET::ERR_CERT_AUTHORITY_INVALID error.

Internet Explorer Help About Certificate Errors

If you’re a Safari user, you’ll encounter a type of “this link isn’t private” error that says there’s a problem with the site’s certificate and encryption. This message:

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This website may be “domain.com” to steal your personal or financial information. Return to previous page.

Internet Explorer Help About Certificate Errors

This particular error is caused by an expired certificate. As we mentioned earlier, expired certificates are one of the most common causes of the NET::ERR_CERT_AUTHORITY_INVALID error.

Now that you know what it looks like in most major browsers, it’s time to check out how to fix the NET::ERR_CERT_AUTHORITY_INVALID error. Earlier we talked about its most common causes. However, we also note that local configurations may occur in some cases.

Internet Explorer Help About Certificate Errors

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This means that there are many solutions to this problem. To keep things simple, we’ll cover the three most common culprits: expired, self-signed, and “untrusted” certificates. We then move on to more general solutions.

If you installed an SSL certificate before the error occurred, there may have been an error during installation. This can often happen if you manually install the certificate through your web host.

Internet Explorer Help About Certificate Errors

The easiest way to check and verify that the certificate is installed correctly is to use an SSL verification tool, such as the one provided by Qualys SSL Labs. This special tool is free.

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All you have to do is enter the domain where the error occurs and click submit:

Internet Explorer Help About Certificate Errors

Now wait a few minutes for the results to appear. Ideally, you should get an A+ with excellent marks in all your certifications:

If you don’t get a perfect score, scroll down the list of certificates displayed by the tool. There should be a section that says whether your certificate is valid or not. If the tool fails, install a certificate from a trusted source instead.

Internet Explorer Help About Certificate Errors

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There’s no excuse these days for using a self-signed certificate. If cost is the only factor, you can get a free certificate from a provider like Let’s Encrypt, which is popular among popular browsers.

If you’re a customer, you can access free SSL certificates through our Cloudflare integration. With Cloudflare, SSL starts working automatically without any additional configuration!

Internet Explorer Help About Certificate Errors

Some website owners may require features that are not available from free certificate providers, such as entity verification. Customers who purchase such a premium service from a third party can easily install SSL certificates in my dashboard.

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For security reasons, most SSL certificates need to be updated periodically. The renewal process verifies the identity of your domain, and without it the certificates will lose some of their validity. There is no need to renew the free SSL protection available to customers through Cloudflare, but standard SSL certificates do have an expiration date.

Internet Explorer Help About Certificate Errors

When it expires, you’ll need to manually renew the certificate if your web host doesn’t accept it. However, depending on the web host you use, you may not be able to access the update options through your control panel.

If you have access to your server, you can use the Certbot tool to install and update SSL certificates via the command line.

Internet Explorer Help About Certificate Errors

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After renewing your SSL certificate, try to reopen your website to see if the NET::ERR_CERT_AUTHORITY_INVALID error persists.

In most cases, the NET::ERR_CERT_AUTHORITY_INVALID error will disappear on its own when you try to reload the page. It only takes a second, so it doesn’t hurt to try.

Internet Explorer Help About Certificate Errors

If the error persists after multiple downloads, we recommend using the website in “incognito mode” if your browser offers this option:

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If a website loads fine in incognito mode, this error is caused by your browser trying to load an old cached version of the page. This will give you enough information to solve the problem directly (as we’ll see in the next section).

Internet Explorer Help About Certificate Errors

If switching your browser to incognito mode removes the NET::ERR_CERT_AUTHORITY_INVALID error, the problem is probably related to your browser’s cache.

Clearing cache and cookies is easy, but the process varies depending on the browser you use. Below you will find instructions for clearing the cache in the most common browsers:

Internet Explorer Help About Certificate Errors

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Another solution might be to force your custom website to refresh so that you can clear the entire cache. However, the forced update sometimes doesn’t work, so clearing the cache is the recommended solution.

NET::One of the most common reasons for ERR_CERT_AUTHORITY_INVALID is that your computer is set to the wrong date or time. To illustrate, errors in your device’s clock can interfere with your browser’s ability to validate a website’s certificate.

Internet Explorer Help About Certificate Errors

The good news is, if this is a problem, it’s easy to fix. If you notice a difference between your computer’s clock and the current time, you can correct it in seconds. How you do this depends on the operating system (OS) you’re using.

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Internet Explorer Help About Certificate Errors

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