How To Refund Epic Games – Don’t like what you bought? Read on to learn how to return your purchase for a refund. If you’ve recently purchased through the Epic Games Store and want a refund, you’ve come to the right place. Below you will find all the information about what can be reimbursed, when it can be reimbursed and how to get started.
Games and products you purchase through the Epic Games Store are generally eligible for a refund. These products are marked as “refundable”. If a game or product is marked “non-refundable”, it is not eligible for a refund. Products containing virtual currency or other consumables are marked as “non-refundable” and are not eligible for a refund. Additionally, most in-app purchases are non-refundable. Epic cannot provide refunds for purchases made outside of the Epic Games Store.
How To Refund Epic Games
For purchases marked “self-refundable”, you can refund them yourself online. Log in to your account on our website, click on the account drop-down menu in the upper right corner of the store, go to the trading tab and click on the name of the game. If the game is eligible for a self-service refund, click the “Refund” button to begin the refund process.
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Games and products marked “refundable” or “self-refundable” are eligible for a refund within 14 days of purchase. However, the runtime of the recording should be less than 2 hours. Products containing virtual currency or other consumables and products or games marked as “non-refundable” are not eligible for a refund.
You will not be entitled to a refund for games or products that you are prohibited from using or that violate the Terms of Service. Additionally, if Epic determines that you are abusing the refund policy, you may not be eligible for a refund.
For purchases marked “self-refundable”, you can refund them yourself online. Log in to your account on our website, click on the Account drop-down menu in the upper right corner of the store, go to the Trade tab and click on the game name. If the game is eligible for a self-service refund, click the “Refund” button to begin the refund process.
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For purchases marked “refundable” or if you have questions about the refund process, you can request a refund by clicking “contact us” on our Epic Games Store and Launcher help pages and submitting a refund request .
By default, purchases will be refunded to the payment method used for the purchase, but this may not always be possible depending on the payment method. You and Epic may also accept refunds in other ways. Please note that the time it takes to process a refund depends on your payment method.
You can cancel your pre-order and get a refund at any time before the official release date set by the publisher/developer on the Epic Games Store. After the game is released, you can request a refund within 14 days if your recorded run time is less than 2 hours.
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As long as the above guidelines are met, you can get a full refund and immediately repurchase the product. We do not think this is an abuse of chargebacks.
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A nice change in the Epic Games Store: the ability to initiate an automatic refund for purchases. Until then, players should contact Epic Support and start requesting a refund. Now, the process can be done with a quick input. An article on Epic’s official website explains the new policy in detail.
Here’s how it works. Users can visit the Epic Games website, select “Account” and then select their “Transactions” tab. From there, they can choose a game and request a refund. Each game is eligible for a refund as long as it was launched within 14 days of purchase, your total play time does not exceed two hours, and you have not been kicked out of the game. In addition, the process can be rejected “if Epic determines that you are abusing the refund policy.”
This complies with Steam’s auto-refund policy and adds an important feature to Epic’s launcher that has been missing for a while. Customers are still left behind on some features, but self-service refunds reduce the risk of purchase errors and allow players to opt out of games that are somehow inaccessible.
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Additionally, Epic Games’ launcher update includes keyless integration that allows players to link their accounts to third-party digital sales platforms Fanatical, Green Man Gaming, and Genba Digital. Bandwidth management and more local currency are also available for players from countries like Canada and Australia.
According to the publication, the next two big projects underway in the Epic Games store are a mod market that will allow players to install and manage mods made by players and developers for their games. For those who would prefer that number to increase, there will also be an achievement system.
Vox Media has affiliate associations. These do not affect editorial content, but Vox Media may earn commissions for products purchased through affiliate links. For more information, see our Ethics Policy. In addition to the big Unreal Engine 5 and developer partnership announcement, Epic Games also revealed that refunds are now easily available on their store. Epic says users can now “refund eligible online purchases” as long as you’re within 14 days of the purchase date and haven’t played for more than two hours.
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All you have to do is go to the “Account” section of the website, then go to “Transactions” and click “Request a refund” on an eligible game. For reference, Valve has the same policy on Steam: 14 days and two hours.
Another advance is the “keyless integration” of Fanatical, Green Man Gaming and Genba Digital. In short, if you buy something on their website, you can have it automatically integrated with your Epic Games Store account without having to enter a key. Epic says this helps players understand which stores sell “legitimate keys.” This is a specific partnership with these sites, so don’t expect the same process to magically work for anyone at this time.
Other ancillary updates include support for new currencies (CAD, AUD, SEK, DKK, NOK), better bandwidth management (more precise control over downloads), and faster ownership authorization (clients will now check faster if the game owner, so there are fewer interruptions). when playing offline).
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Epic is also working on internal support for mods (like Steam’s Creator Studio) and achievements. The service added support for wishlists a few months ago, and people are still waiting for carts.
Previous We understand that some players are currently unable to issue refunds for Dragacorn Glider. We are working to resolve this issue and will provide a status update when resolved. Thank you for your report and your patience.
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