How To Cancel Flight In Cebu Pacific – Update: In line with the government’s postponement of enhanced community isolation in Metro Manila and other parts of the Philippines, Cebu Pacific has also canceled scheduled flights on May 16, 2020.
Cebu Pacific has canceled all domestic and international flights until May 31, 2020. This is in addition to the cancellation of flights from March 19 to May 15. The move is in line with the government’s delay in isolating communities covering Metro Manila and other parts of Luzon to stop the further spread of Covid-19 (disease). Coronavirus).
How To Cancel Flight In Cebu Pacific
If you are one of the affected passengers, you have three options that can be easily done online.
Passengers Dismayed Over Cebu Pacific’s Cancelled Flights
If you already have a new destination in mind, you can rebook your flight for free. Cebu Pacific waives transfer fees and fare differences for affected passengers. You can only book once.
If you have a GetGo account, you can also use the mobile app. Just log in and view your bookings under MY ORDERS.
The Tourism Fund is a Cebu Pacific virtual wallet where you can save on fares temporarily. By choosing a travel fund, you can easily use the amount when you decide to book another flight with Cebu Pacific.
How To Change Flights Or Get Refunds On Cebu Pacific Airlines
For example, if my Manila-Hong Kong flight is cancelled, I can transfer that amount to my virtual travel fund. That means I have virtual “money” saved by the airline. In the future, if I want to book another flight with Cebu Pacific, I can use it to pay for that flight.
Please note that travel tax will not be included in the amount originally converted, but will be added within 15 days of the completion of the conversion of your booking into a tourism fund. Travel taxes are processed separately and coordinated with other agencies, but will be added later. However, the amount to be transferred does not include additions to insurance and other fees, if any.
You can only keep that number for 180 days, starting from the day of the conversion. But you can use it to pay up to 12 months deposit. Here is an example from the CEB website:
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When it is ready, you should receive an email from Cebu Pacific stating that the fare has been converted into a Travel Fund credit.
When you decide to use a Travel Fund loan to buy another ticket, simply book the flight on the website or in the app as you normally would. The difference is: On the Payment page, when asked how you would like to pay, select the Travel Fund option.
The third option is to receive a full refund of the ticket price. If you don’t have a new date yet or you don’t think you’ll be booking another flight in the next 180 days, this might be the right option for you. Here’s how to do it.
Cebu Pacific Cancellation Policy, Fees, Refund & Compensation
Once done, you will see the status of your refund on the dashboard. First it will show RECEIVED. But it may change over time.
If you booked by credit card, the amount will be credited back to your account. It may take weeks for the amount to reflect in your account due to a number of factors at play here, including bank policy and Your billing cycle.
Important! The refund process will begin only after the period of isolation is over and the normal work schedule has returned to normal. However, due to the unprecedented amount of refunds, this process will take up to 3-4 billing cycles.
Cebu Pacific Travel Advisory: All Cebu Pacific Domestic Flights To And From Manila Remain Cancelled Until April 14 (tuesday)
Yoshke is a part-time digital marketing consultant, part-time travel blogger, and full-time dreamer. He has three passions in life: social media, travel, and — wait for it — world peace. Yoshke won 3 PHILIPPINE BLOG AWARDS and received 9 nominations. Find out more about his personal travels at Yoshke.com Flight cancellations and rescheduling are a regular part of airline and airport operations around the world. They occur for one or more factors ranging from economic security to operational reasons.
I have had my share of flights canceled and rescheduled. A few months ago, I was supposed to fly with Cebu Pacific to Seoul, but there was a change in flight schedule that was not favorable for us, so we had to cancel our trip. It’s totally fine because we were notified of the rescheduling several months in advance and we still haven’t booked the tour, so we still have plenty of time to reschedule our trip. We were given options on how to proceed and I chose a full refund.
Then last month, our AirAsia flight from Taiwan to Manila was canceled due to a virus-related travel ban imposed by the then-government.
Cebu Pacific Cancellation Policy
Both times I documented my experience so I could share the refund process with you. In this post we will focus on Cebu Pacific. (If your canceled flight is with AirAsia, read instead: How to get a refund from AIRASIA!)
If your flight with Cebu Pacific is canceled or rescheduled and you would like to request a refund, this accommodation can help.
Before we discuss, we would like to confirm that all bookings are non-refundable. If you get your ticket from a peso sale or another seat sale, there is a big chance that your ticket price is non-refundable unless the airline itself has canceled or rescheduled the flight.
Cebu Pacific Resumes Flights To/from Manila (updated 18 August 2020)
If your Cebu Pacific flight is canceled or rescheduled (with at least one hour difference) you will be offered three options:
You can do this by calling an updated phone number, but the easiest way is to do it online. Here’s how to do it.
Once done, you will see the status of your refund on the dashboard. First it will show RECEIVED. But it may change over time.
How To Refund Or Rebook Your Flight Bookings With Cebu Pacific Air?
If you paid through an offline network (7 Eleven, Cebuana Lhuillier. You will be notified of this when you complete the request. Here is the list of CEB ticket offices.
How long before you receive it depends on many factors, some of which may depend on the bank or your card’s billing cycle. I received mine in less than 3 weeks.
For refunds due to Cebu Pacific flight cancellation or rescheduling, double payment or doubling of terminal fees or airport taxes will be refunded to you together with the fare and charges Other fees.
Pinoy Roadtrip: Cebu Pacific: How To Cancel Flights Online And Get A Refund
However, if you miss your flight or you no longer want to use your reservation (no-show), you can also request a refund just for the terminal fee or airport tax.
Yoshke is a part-time digital marketing consultant, part-time travel blogger, and full-time dreamer. He has three passions in life: social media, travel, and — wait for it — world peace. Yoshke won 3 PHILIPPINE BLOG AWARDS and received 9 nominations. Find out more about his personal journey at Yoshke.com
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